French Customer Success

Versatile is a Construction Tech Company that has pioneered a new, non-intrusive way to capture jobsite performance data. Our vision is to connect all fragmented pieces of the construction process to a single source of productivity and precision. We transform construction professionals into superheroes and construction into a truly controllable manufacturing process.

About the job

If you are a self-starter who enjoys introducing new technologies to the largest industries and possess strong acumen with a focus on ensuring client success, then this opportunity is for you. We are looking for a Customer Success to join our team. You will be a crucial part of shaping our new and existing accounts in France. We are looking for someone with a can-do attitude, unafraid to dig deep into uncharted territories and prevail. You will join a top-notch team serving France.

What you will be doing:

This is an opportunity to become a part of something big and position yourself early on as a future leader of a company, working hand in hand with our clients to transform an industry. You will be responsible for onboarding Versatile’s clients, ensuring deployment, adoption and client success. You will focus on working with clients to deploy our Project Life Cycle approach that engages our clients in a process that delivers initial and ongoing project value and ensures that we are well-positioned for expansion opportunities.

30% of your time will go towards in-customer sales processes aimed at increasing the penetration of the product with our French Enterprise customers.

Requirements:

• Native French speaker
• 3+ years of Client Success or Customer Success Manager experience (preferably working on SaaS solutions)
• Willingness to travel up to ~ 50% of your time
• Self-starter with a track record of client engagement
• Propensity to utilize data and analytics to gauge client commitment & usage
• Focus on client success with the capacity to intervene and adjust when necessary
• “Always be selling” mindset
• Ability to quickly integrate into a fun, data-oriented, fast-paced culture
• High performers, personable, with strong communication and presentation skills
• Nice to Have: Experience with the construction industry, specifically customers in the ENR 200
• Nice to have: Previous sales experience

Responsibilities:

• Manage the Versatile Project Life Cycle – engaging with the client from project initiation through deployment and beyond, ensuring clients realize value
• Manage accounts in your named accounts, working as a team to best support client adoption and engagement.
• Act as a Versatile advocate and evangelist at all times and in all situations
• Utilize user engagement metrics and customer feedback to drive annual/quarterly customer business reviews for assigned accounts
• Visit client job sites during the project life cycle, driving initial client engagement and ongoing adoption
• Document and share product feedback from your clients
• Build and maintain partner relationships with your clients
• Participating in structured product pre-release testing
• Subject Matter Expert (SME) in product & customer applications
• Manage the supply of Versatile devices, batteries, and components for the territory
• Manage and ensure all components are tracked and monitored while in warehouse or client sites
• Keep up to date on the latest industry news and educate yourself on industry processes
• Represent Versatile at industry events
• Log daily activities, calls, and other pertinent client information into CRM (Salesforce)

Skills:

• Communication
• Customer Service
• Analytical
• Active listening
• Empathy
• Attention to detail