Customer Success Manager

Sygnia is a top tier cyber technology and services company, providing consulting and incident response support for organizations worldwide. Sygnia works with companies to proactively build their cyber resilience and to respond and defeat attacks within their networks. It is the trusted advisor and cyber security service provider of IT and security teams, senior managements, and boards of top organizations worldwide, including Fortune 100 companies.

The company draws on top talent from the ranks of elite military technology units and from across the cyber industry and has some of the world’s top talents in cyber security. Described by Forbes as a “cyber security delta force”, it applies technological supremacy, digital combat experience, data analytics and a business-driven mindset to cyber security, enabling organizations to excel in the age of cyber.

Sygnia is looking for a Customer Success Manager to lead the implementation and deployment of MXDR solutions with clients worldwide, while considering clients' timelines and budgets. This role demands a blend of cybersecurity proficiency, great client-facing skills, and exceptional management capabilities. The ideal candidate will excel in leveraging cybersecurity insights to provide tailored recommendations across diverse stakeholders.

Main Responsibilities:

• Orchestrate implementation and deployment of MXDR solutions, ensuring on-time delivery within budget.
• Cultivate strong client relationships, serving as the primary point of contact and understanding their needs.
• Possess and apply cybersecurity expertise, analyzing data to offer insightful client recommendations.
• Manage communication effectively across varied audiences and organizational levels.
• Collaborate internally for seamless customer experiences and technical issue resolution.
• Document processes and best practices for continual knowledge sharing and team efficiency.
• Drive long-term client success, participating in business development and strategic discussions for sustained impact.
  
  

• At least 2 years of experience in customer success, project management, or a similar role.
• Substantial knowledge of cybersecurity concepts, including XDR principles and functionalities.
• Highly proficient in English (written and spoken) – a must.
• Bachelor's degree in Computer Science, Information Security, or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Proven ability to manage multiple projects simultaneously and deliver on deadlines.
• Highly analytical and problem-solving skills with a proactive approach to issue resolution.
• Ability to work independently and as part of a team in a fast-paced environment.
  
  

• Information security certificate from industry-leading organizations (e.g., CISSP, CISM, C-CISO, GSTRT).
• Experience in the cybersecurity industry or working with XDR solutions.
• Strong technical skills and understanding of network security, threat intelligence, and incident response.