Customer Success Manager

🚀 We're looking for an experienced and talented team player to join our team!

As a Customer Success Manager, you'll play a crucial role in each phase of the customer relations from sales to customer success. You'll work closely with our sales, product and R&D teams to analyze prospect requirements and deliver custom product demonstrations. You'll also be responsible for maintaining up-to-date customer support knowledge, market trends, technologies and competition landscape.

This is an amazing opportunity to work with a winning team and make a real impact in the cyber awareness industry.

Responsibilities

• Liaise with partners and the internal R&D team to provide product feedback and resolve issues as required.
• Responsible for the implementation, On-boarding, configuration and commissioning of customer systems, and provision of on-going technical support and training.
• Provide technical advice and support to End users, Partners and Resellers.
• Lead and facilitate POC, events and demonstrations on physical and virtual (cloud) platforms.
• Diagnose and troubleshoot technical issues, including account setup, onboarding support and guide the customer in the day to day actions.
• Properly escalate unresolved issues to appropriate internal teams (e.g. R&D, Product).
• Prepare accurate and timely analysis and feedback reports following partner engagements.
• Manage and facilitate partners and clients’ financial aspects.
• Helping with RFI’s, RFP’s and tenders’ requirements.

Requirements

• Proven experience with customer-facing roles involving both pre- and post-sale activities and must be fanatical about delivering a high level of technical support.
• Proven work experience as a Technical Support Engineer, Training, or similar role - advantage.
• Experience with Cloud based services - advantage.
• Strong knowledge of Cyber awareness products, educational content, and training- advantage.
• Excellent technical troubleshooting skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Self-motivated, team player, Excellent self-learning skills, ability and willingness to work independently and a high level of English proficiency are a MUST!

Full time position at Ra'anana, hybrid.