Customer Experience Manager

Customer Experience Manager

Fireberry is an end-to-end business management platform tailored for business specific needs.

From marketing to sales to customer service, and more, Fireberry makes it easy for the entire business to work together.

Each department is powerful on its own, but together they can be explosive.

Fireberry was built from the ground up by developers who already knew back in 2011 that there had to be a better way to improve customer relations and decided to develop a software for every need aimed to keep customers delighted.

After conquering the local market with more than 2000 satisfied Israeli customers from various industries, we are ready to go global.

Are you up for the challenge?

As a Customer Experience Manager in Fireberry you will..

• Utilize data analytics tools to assess the performance of your actions, be agile and constantly adjust your actions to see success.
• Identify patterns and trends in customer behavior..
• Build and deliver an end-to-end program for long tail customers, including enablement programs, risk management, renewals etc.
• Define, build, and deliver Fireberry’s 1:many strategy.
• Work closely with marketing teams to create targeted campaigns.
• Perform events including webinars, round tables, office hours and many more.
• Design and lead workshops to drive product awareness, adoption and meet customer goals.
• Proactively monitor health indicators and act upon alerts.
• Manage calls with customers to drive self-serve value, as well as retain and expand accounts.
• Develop innovative strategies, tools, and methodologies to increase usage and product stickiness for customers.
• Stay informed about market trends, competitor activities, and emerging opportunities within the long tail space.

To be a Customer Experience Manager in Fireberry you need…

• Bachelor's degree in business, marketing, or a related field.
• 1-2 Years of proven experience in customer success or a related role, preferably with a focus on long tail strategies.
• Experience in SaaS organizations
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and collaboration skills.
• Knowledge of market dynamics.
• Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment.
• Great English speaker