Customer Success Manager

Description

HiredScore is the leading provider of Talent Orchestration technology. HiredScore’s artificial intelligence, automation, and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management. HiredScore’s proprietary technology provides compliant-by-design AI that seamlessly connects to data and systems to power the shift to proactive and fair HR decisions. HiredScore is live in 150 countries and available in 70 languages.

We’re looking for a highly driven, results-oriented Customer Success Manager to join our growing Customer Success Team in Israel. Our Customer Success Team is the face of HiredScore to our customers and they reflect the “voice of the customer” internally to all cross-functional teams within the organization. They interact directly with our largest clients and stakeholders, facilitate product training for end-users, drive user engagement and adoption, and work with our Product, Marketing, Data Science, Engineering, and Delivery and Revenue teams to identify opportunities for innovation and bring to market new products and capabilities that deliver even more value for our clients. Our CS Team is tasked with ensuring our product remains the best in the industry and that its value and business impact are accurately reflected.

Roles & Responsibilities

• Develop, maintain, and own relationships with existing clients to ensure success, satisfaction, and long-term retention.
• Work cross-functionally with Delivery, Product, Data Science, BI, and Engineering Teams, and Customer Success Managers to identify opportunities and communicate insights and feedback from our customers to the rest of the company.
• Define user engagement strategy and execution for your clients in order to grow customers’ adoption of our solution and continuous improvement of customer experience.
• Own user onboarding, training, and feedback. Own coordination of feedback to drive product enhancements with both internal and external client stakeholders.
• Understand client KPIs and goals for product utilization and collaborate with clients to achieve these goals.
  
  

• 3+ years of work experience in a B2B SaaS Customer Success, Account Management, or technical account management role supporting enterprise customers.
• Must be fluent in English and able to work with high-level stakeholders in English.
• Passion for and ability to work in a fast-paced, highly entrepreneurial environment with multiple, concurrent priorities.
• Exceptional collaboration and communication skills, and the ability to balance customer priorities while maintaining strong cross-functional relationships internally.
• Results-oriented with a strong track record for success in delivering business objectives with the ability to self-manage and execute projects from scratch.
• Excellent presentation and project management skills, ability to deliver impactful business reviews
• Experience in end-user training: 1-on-1s and group training sessions
• Strong interpersonal skills with exceptional communication skills across all platforms
• Strong analytical experience working with business intelligence and data platforms for customer analysis.
• Willingness to work flexible hours, as needed, with a global team and customer base - later evenings are needed a few times a week to accommodate global clients.
  
  

• Proficiency in additional languages
• Experience working with Fortune 500 and global enterprise accounts
• Experience in HR-Tech