Second Line Support Engineer

We have an exciting new opportunity for an experienced 2nd Line Desktop Support required to provide desktop and infrastructure support. The primary work location will be in Tel Aviv, Israel, with occasional travel to other in-country locations and the possibility of some international travel. This position requires a customer focused hands-on technical analyst with the ability to multi-task in a high-paced environment.

Required skills

• Experience with Windows 10/11 devices.
• Knowledge of Microsoft Office applications.
• Ability to communicate IT training to customers
• Ability and willingness to travel within the Israel and an occasional international trip.
• Good written and verbal English language communication skills.
• Ability to work independently without appreciable direction.
• Ability to write, update and maintain written processes and procedures.
• Strong analytical problem solving skills
• Ability to liaise and interact with high profile individuals
• College Degree in related IT field or equivalent experience/combined education.

Desired Skills

• Experience with remote desktop support
• Experience with IT Service Desk ticket management systems
• Experience with mobile device (iOS) support
• Experience with support of laptop hardware
• Experience in administering or designing SharePoint sites
• Experience with disk encryption and secure environments.
• Knowledge and experience of networking hardware.
• Familiarity audio visual IT equipment
• Experience with video and photography equipment
• Experience with video conferencing and webcast technology
• Competent in running and terminating network cabling and dressing IT cabinets
• Knowledge of IP CCTV and access control systems
• Appropriate Microsoft & Cisco Certifications or ability to demonstrate skills.