Technical Customer Success Manager

A growing SaaS start up with a revolutionary platform that simplifies data-driven decision-making, is looking for a Technical Customer Success Manager to join their TLV based team!

In this role you will collaborate closely with Account Executives to support pre-sale and post-sale processes.

The ideal candidate will be responsible for understanding customer needs, managing multiple stakeholders, and acting as a trusted technical advisor. You'll work closely with developers and data engineers across mid-market to enterprise customers, understanding their requirements and showcasing how our company's platform can help achieve their business goals.

Key Responsibilities:

• Collaborate with the Sales team to manage technical engagements with key customers, ensuring precise identification of requirements and successful delivery of their success criteria.
• Own the relationship with assigned clients, including managing onboarding, implementation, training, and driving increased adoption and outcomes leading to renewals, expansion, and maintaining high customer satisfaction.
• Provide technical guidance to customers during pre-sales and post-sales, addressing complex technical support or inquiries.
• Build strong relationships with clients, acting as a trusted advisor and bridging the gap between client needs and technical implementation.
• Work closely with various departments, including Product and Engineering teams, to promptly resolve customer issues and leverage feedback for product enhancement.
• Develop a deep understanding of web scraping and web data domains, becoming an expert in using our technology to help customers achieve their goals.

Job Requirements:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Minimum of 4 years of customer-facing experience with technical SaaS products, such as Customer Success Manager or Technical Account Manager, preferably within web scraping or data extraction domains.
• Proven ability to manage and grow relationships with enterprise clients.
• Experience working with APIs and troubleshooting logs.
• Proficiency in programming languages like Python, Java, or Node.js is highly advantageous.
• Strong communication and interpersonal skills to convey technical concepts to non-technical stakeholders effectively.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively in a team and manage different stakeholders.
• Passion for learning new technologies and becoming an expert in your domain.