Customer Success Manager For Ecommerce Agency

Company Description

Girit Interactive is an e-commerce development agency specializing in building and optimizing advanced e-commerce machines for enterprise retail businesses is seeking a talented Customer Success Manager to join our team.

Role Description

As a Customer Success Manager, you will be responsible for maintaining strong relationships with our e-commerce clients, ensuring their success and satisfaction. You will work collaboratively with our internal team to provide excellent support and drive growth for our client's businesses.

Responsibilities

• Managing company enterprise customers.
• Analyze customer usage data based on company startup tools to improve customer KPI's and ensure their success
• Deliver recommendations to the executive team and monitor results.
• Supervise MP's development roadmap according to the account's contract.
• Accompany the sales team to meetings with new and existing customers
• Serve as the main point of contact while liaising between clients and the internal Girit teams.
• Provide internal customer feedback.
• Introduce customers to new features.

Qualifications

• Native-high level English.
• Experience with the E-commerce industry and platform - A must.
• Experience in customer success, account management, eCommerce, or related fields
• Understanding of website UX and development principles
• Excellent communication skills and ability to connect with people from diverse backgrounds
• Previous marketing knowledge - An advantage.
• High level of dedication and motivation to succeed.
• Previous data analysis experience - An advantage.