Customer Success Manager

CloudZone is a comprehensive multi-cloud provider and is an AWS, Google Cloud & Azure Premier Partner, operating on a global scale with operations in Israel, UK, Ireland, and northern Europe.

We offer our customers a one-stop-shop for all their cloud needs including Cloud Migration/Modernization, DevOps, Data Solutions, Security, custom developments, and more. Since 2013, CloudZone has grown into a leading service provider, serving over 500 customers across various segments including Monday, HiBob, Orca Security, CyNet, NoName, and many other exciting startups.

But that’s enough business, let’s talk about why CloudZone is such a great place to work in.

Slick urban offices, a young and vibrant DNA, an electrifying atmosphere, flexible hybrid work options, and a healthy work-life balance are just some of the perks that create a dynamic and enjoyable place of work.

And if that wasn’t enough, our commitment to professional development is unwavering. We invest heavily in our employees' growth by providing comprehensive training programs, workshops, and certifications, ensuring they have the skills and knowledge needed to excel in their roles.

We are currently seeking a Customer Success Manager to join our fast-paced company with a success-driven culture.

The Customer Success Manager will manage and develop large strategic accounts with the sole purpose of generating growth for CloudZone and outstanding customer experience for its key customers.

As CSM you will work to establish deep personal, business and technical relationships with your customer and come up with creative ways to deliver value through your knowledge of the customer’s industry, business, tech environment and challenges. Most importantly, you will ensure your customers are getting the most out of their engagement with CloudZone.

An ideal candidate:

· Is a professional in nature.

· Is verbal, communicative and friendly.

· Can effectively connect with a variety of typecasts, adjust himself to various situations and stay confident.

· Has a strong will to learn and be proficient.

· Is independent, can prioritize tasks and proactively create opportunities

Responsibilities:

· Work closely with the customer to respond quickly and provide the right technical, operational and financial resources ensuring a flawless customer experience.

· Leverage your knowledge of customer’s business and cloud computing to identify new business opportunities to position CloudZone services and assist customers in moving faster and more efficiently.

· Maintain an accurate pipeline and drive business opportunities with commitment..

· Documenting wins in use cases and case studies.

Qualifications:

· BA/BS degree or equivalent practical experience.

· Excellent written and verbal communication in English and Hebrew - Must.

· Minimum of two years of experience in Account management/Customer Success Management/Operational Manager/PM

· Experience preferably with SaaS, PaaS or IaaS products and platforms.

· Ability to quickly learn and implement, and effectively operate with flexibility in a fast-paced, constantly evolving environment.

· Technical background that enables smooth interaction with software developers - a plus.

• · Cloud Economics and TCO based financial selling experience - a plus.