Desktop Support Technician

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

The Desktop Support Technician’s responsibilities are to provide gold standard end-user IT support and service delivery to the DraftKings community. With thorough knowledge of IT services and a drive to solve problems with technology, the individual will make a daily impact on the success of IT and the larger DraftKings community.

What you’ll do as a Desktop Support Technician

• Provide high-quality customer support with a customer-first mentality.
• Manage and action support requests using ITIL/ITSM principles.
• Provide Tier 1/2 IT support for a variety of standard end-user technologies and peripherals.
• Execute service delivery for a variety of IT service catalog items.
• Support and manage Windows, macOS, iOS, and Android devices.
• Provide basic administration of enterprise IT systems.
• Participate in assigned projects to ensure the achievement of strategic goals.
• Create and update quality documentation of IT troubleshooting best practices, services, and processes.
• Consistently gain knowledge and certification in relevant or assigned technologies.
• Work collaboratively with your IT peers and the larger DK community to solve problems.
  
  

• 1-3 years of experience working in an enterprise support environment.
• Knowledge of common operating systems (Win, macOS, iOS, Android).
• Knowledge of common enterprise end-user technologies (e.g. O365, G Suite, Atlassian, Zoom, and Slack).
• Knowledge of the ITIL/ITSM framework for Incident Management.
• Strong organizational skills, attention to detail, and drive to solve issues with technology.
• Team working and multitasking person with excellent communication skills and a positive attitude.
• One or more certifications in the following areas are preferred: Microsoft, CompTIA, ITIL/HDI, Customer Service.
• Experience utilizing device management technologies is preferred (e.g. Intune, SCCM, and JAMF).
• Knowledge of PowerShell or other scripting languages is a plus.
• Fluency in English.