Customer Success Manager

Description

Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr’s sellers to leverage the platform to gain business growth and success.

The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.

Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.

WHAT AM I GOING TO DO?

• Onboard high-value customers with a full demo
• Build and maintain strong, long-lasting customer relationships
• Increase retention and growth of Fiverr’s most valuable customers
• Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
• Identify business opportunities with customers and generate outstanding customer business experience to improve retention
• Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
• Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
• Provide strategic advice to our customers to increase their loyalty to Fiverr.
  
  

Requirements

• 1-2 years of experience in account management or customer success roles in a high-tech environment
• Fluent spoken and written English is a must! German, Russian, or Italian is a plus!
• Excellent verbal and written communication skills
• Experience in delivering customer-focused solutions based on customer needs
• Strong analytical skills, with the ability to translate data into insights
• Facilitate onboarding webinars and presentations with Fiverr’s customers
• Ability to create structure in ambiguous situations
• Passion for technology and the Gig Economy
• Experience with Salesforce and G Suite, particularly Sheets and Slides, is preferred
  
  

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionately about the position and think it’ll make your life more fulfilling, we want to hear from you.

EQUAL OPPORTUNITIES

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.