Customer Success Manager

Webz.io is looking for a Customer Success Manager to join our growing Customer Success team.

The ideal candidate would be a team player, relationship-builder and hold substantial technical experience with SMBs and Enterprise B2B.

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Responsibilities:

● Proactively own and manage a portfolio of enterprise & midsize level accounts from initial onboarding to expansion to renewal and become their trusted advisor and influencer.

● Deliver an outstanding customer experience, ensuring the maximization of our product value in order to drive customer growth.

● Become an expert in Webz.io’s products and its implementation, advise on technical aspects of the product to support customers business goals.

● Develop individual growth plans for each customer to ensure adoption, and loyalty across your portfolio of customers. Identify Expansion opportunities (Cross Sell/ Upsell), and work closely with an Account Executive to pursue them.

● Own your accounts, build relationships with the technical and management teams and with C-level executives.

● Promote Webz.io’s values through understanding customers’ needs, and engaging sales and product teams to support the customer throughout its journey.

● Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.

Requirements:

● 3-5 years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts.

● Excellent communicator with fluent spoken and written English.

● Problem-solving skills: you’re a natural troubleshooter and process-oriented

● Tech-savvy with a grasp of surface/dark web content and/or big data, data mining, data preparation and analysis.

Advantage:

● Cyber threats background, as an analyst or in a pre-sales role

● Hands-on technical knowledge with scripting, SQL, data analysis

● Familiarity with RESTful APIs

● Account management background

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What we offer:

● Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do

● Excellent conditions of employment and competitive salary

● Dynamic, fun working environment

Interested? Contact us today!