IT Helpdesk Technical Support

The IT Helpdesk Technical Support provides frontline hardware and software technical assistance to our employees. If you’re looking to be part of a fast-growing fintech company, then join our team and play a significate role in the company’s growth.

Responsibilities

• Primary responsibility is user support and service. respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.
• Assist staff with hardware problems including, laptops, printers, projectors, peripherals &, etc. Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
• Perform hardware and software installations, configurations, and updates as needed. Servers and Apps updates and maintenance.
  
  

Requirements

• At least 3 years of proven experience as a helpdesk technician or other customer support role.
• At least 1 year of proven experience with cloud Workspaces (Google workspace, 365 administrations, AWS, Azure, SharePoint, etc.).
• At least 1 year of proven experience with management, operation, and maintenance of cyber protection products (FW, AV, etc.).
• Extensive knowledge & experience in installation and distribution of Microsoft OS, AD management, GPO, and PowerShell, etc
• Knowledge and experience with networking, Switches, VLANs, APs, etc.
• Enthusiastic and Open-minded learning new stuff.
• Very good English skills.
• Technical knowledge & Skills to be able to communicate effectively to understand the problem and explain its solution.
• Must be customer-oriented, cool-tempered, patient, and have excellent communication skills.
• Self-ability to diagnose, deal and resolve basic technical issues.
• An advantage: Familiarity with MacOS, Linux, VmWare, PaloAlto, JumpCloud, XDR, AD Audit.
  
  

Interested in learning more about us?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.

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