Customer Success Manager

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

Are you passionate about delivering exceptional customer care experiences? Are you skilled in handling inquiries and providing timely resolutions? Plusgrade, a leading travel technology company, is seeking a dedicated and client-focused individual to join our team as a Partner Operations Manager (Tel Aviv, Israel)!

As a Partner Operations Manager, you will play a crucial role in providing excellent support to our valued partners and ensuring their success. Your primary responsibilities will include handling Tier 1 inbound requests, managing the partner onboarding process, and analyzing partner inquiries to identify improvement opportunities while collaborating with the product and R&D team. You are committed to delivering top-notch customer care and contributing to the overall success of our partners.

WHAT YOU WILL BE DOING:

• Managing the technical onboarding process for new partners
• Running training sessions to get our partners engaged and ready to use our product
• Communicating and actively engaging partners to increase revenue and usage
• Championing partner requests and concerns to improve our product
  
  

YOU ARE SOMEONE WITH:

• Entry Level: 0-2 years of experience
• Exceptional communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner. (English/Hebrew)
• Strong problem-solving abilities, with a proactive and solution-oriented mindset.
• Excellent organizational skills, attention to detail, and the ability to prioritize tasks effectively.
• Experience working in a fast-paced environment with the ability to multitask and meet deadlines.
• Familiarity with the hospitality industry is a plus.
  
  

WHAT YOU’LL LOVE ABOUT US:

📅 Unlimited Vacation/PTO

✈️ Travel Experience Credit

🧘 Annual Wellness Credit

🥗 Team Events and Monthly Lunches

💻 Home Office/Commuter Credit

🌅 Work From Anywhere Program

🍼 Parental Leave Top Up

🌍 Adventure Pass

OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview
• Hiring Manager Interview
• Take-home Assessment or remote coding exercise (if applicable)
• Team Interview
  
  

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.