Help Desk Specialist

Job Description:The Help Desk Support team assists co-workers, both local and remote, providing technical troubleshooting and resolution to all computer issues, software, or hardware. As a member of the team, you’ll handle issues when employees are in high-pressure scenarios and time is critical. You must be able to keep composure during these times, resolving technical concerns for your colleagues.Responsibilities:Respond to requests for technical assistance (in person and via phone, email and ZenDesk ticket Support system)Diagnose and resolve specialized hardware and software issues.Install and troubleshoot end-user equipment, software, hardware, multimedia and telecommunications systemsProvide guidance, assistance, coordination, and follow-up for end-user questions and issuesAbility to quickly learn and cross-train other IT team membersRecent experience with remote access and remote-control tools to support remote employees (preferably Remote desktop, MS Teams, TeamViewer)Good understanding of networks and experience with network hardware configurationRequirements:At least 3 years of experience in help desk / IT supportExcellent customer service skillsFamiliarity with hardware components (desktops, laptops)Experience with handling IT tasks On/offboarding processesIT back-end environment understanding (Active Directory, OFFICE 365, SharePoint, OneDrive)Excellent knowledge of Azure AD Services, Azure AD SSO, and MS Intune.Communication skills for interfacing with employees in a multitasking environmentFamiliarity with Video Conferencing systemsMCSE-certified / computer technicianFluent in English, both written and verbal.