Help Desk Specialist

Job Description:

The Help Desk Support team assists co-workers, both local and remote, providing technical troubleshooting and resolution to all computer issues, software, or hardware. As a member of the team, you’ll handle issues when employees are in high-pressure scenarios and time is critical. You must be able to keep composure during these times, resolving technical concerns for your colleagues.

Responsibilities:

Respond to requests for technical assistance (in person and via phone, email and ZenDesk ticket Support system)
Diagnose and resolve specialized hardware and software issues.
Install and troubleshoot end-user equipment, software, hardware, multimedia and telecommunications systems
Provide guidance, assistance, coordination, and follow-up for end-user questions and issues
Ability to quickly learn and cross-train other IT team members
Recent experience with remote access and remote-control tools to support remote employees (preferably Remote desktop, MS Teams, TeamViewer)
Good understanding of networks and experience with network hardware configuration

Requirements:

At least 3 years of experience in help desk / IT support
Excellent customer service skills
Familiarity with hardware components (desktops, laptops)
Experience with handling IT tasks On/offboarding processes
IT back-end environment understanding (Active Directory, OFFICE 365, SharePoint, OneDrive)
Excellent knowledge of Azure AD Services, Azure AD SSO, and MS Intune.
Communication skills for interfacing with employees in a multitasking environment
Familiarity with Video Conferencing systems
MCSE-certified / computer technician
Fluent in English, both written and verbal.