Technical Support Specialist

לחברה טכנולוגית ברעננה דרוש/ה 
Technical Support Specialist
למשרה מלאה (לא היברידית)

תיאור התפקיד :
Support customers with integration-related issues
Investigating and troubleshooting complex customer issues, while being responsible for follow-up, providing resolution, and verifying customer satisfaction
Resolve problems independently and understand the correct escalation procedures
Communicating customer issues and requests to product management and R&D
Maintain and manage our internal Knowledge Base
דרישות התפקיד
five years of experience in Technical Support, Pre/Post Sale, Professional Services – a must
Min 2 years in support roles for a multidisciplinary HW based product in R&D/Startup environment – a must
Hands-on IP Networking experience – a must, CCNA level or higher preferred
Expertise in at least one of the following fields: Electro-optics, Video encoding/processing, RF
Working experience in a Teleoperation-related industry – huge advantage: Drones, UAV, UGV, Automotive
Hands-on experience in Windows and Linux-based environments – a must
Experience with configuring Pixhawk flight controllers – an advantage
Fluent in English – both written and spoken
Familiarity with Customer Relationship Management (CRM) tools
Excellent customer service skills