Professional Services Engineer

D-Fend Solutions values its employees as our greatest asset. Our professionals and subject matter experts, including personnel from elite military intelligence technology units, provide the best possible solutions to our leading customers around the world. We are proud of our impressive presence across different environments and industries, as well as the results we have helped our customers achieve in contending with their counter-drone challenges.

In addition to professional expertise, D-Fend Solutions seeks candidates who will thrive in a fast-moving, innovative and collaborative culture. It helps if you enjoy having fun – our “D-Fenders” are a light-hearted bunch who have stashed rubber ducks all around our headquarters

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Are you interested in working with the world’s leading cyber-takeover counter-drone technology provide

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Join D-Fend Solutions in helping to make the world a safer place by addressing emerging challenges in the dynamic and exciting counter-drone are

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Sc

ope:The position is a combined role of technical support engin

eer.It requires high technical and personal skills enabling the employee to validate our product from the point of view of the customer and representing the customer in front of the company's various divisi

ons.The chosen employee will take an important role acting as a customer gatekeeper, validating the company outcomes, and becoming the customer technical trustee consult

• ant.Act as post sale technical
• POC.Responsible for on-site installation of software and hardw
• are.Communicating progress of activities with Project Manager and cust
• omerAdvise customers regarding the product's proper use and address specific user iss
• ues.Troubleshooting both HW and SW related iss
• ues.Act as service engineer to address tech cases via phone, web-based tools and em
• ail.Responsible for project technical SOW docu
• mentProviding proper customer train

ing.
Required skills & experi

• ence:Mandatory - very good level of English Speak, read, and w
• rite.Testing, validation, and documentation capabil
• itiesComprehensiv
• enessProven managing/working experience in technical customer support organizat
• ions.Innovative thinker who is positive, proactive, and readily embraces ch
• ange.Ability to work independently and as part of a
• team.Ability to prioritize workload to ensure successful completion of proj
• ects.Ability to be on-call nights and week
• ends.Ability to tr

avel.
Required Know

• ledge:Understanding of multidisciplinary systems (SW &amp
• ; HW).Networking & Telecommunic
• ationsFamiliarity with protocols - HTTP/HTTPS, SSH, ICMP, T
• CP/UDPFamiliarity with Linux
• CLI OSFamiliarity of RF sy