Technical Success Manager

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our customers, focusing on three aspects:Accelerate adoption of our products and value realization.Explore new opportunities for expansion by understanding the scope of customer use cases.Enhance customer loyalty.As a Technical Success Manager you willBe the customers trusted advisorFocus on the customers continuous interactions with us, the customers lifetime value, and the associated NPS/CSAT scoresAssist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the PlatformProvide Service to the Sales team by focusing on customers strategy, and make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals and upsells done on timeFormulate and deliver projects by collaborating with our customers based on agreed-upon timelinesWדרישות:Bachelors/Master's Degree in Technology or business/management7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery3+ years of experience in the software industry,y preferably in SaaS companies Ability to effectively liaise with customers and regional teams/leadershipAbility to effectively present technical presentationsFlexibility in working hours to accommodate our global presence Occasional travel to visit customers in person Fluent English - Mandatory (read/write/speak). המשרה מיועדת לנשים ולגברים כאחד.