Customer Success Manager

Description:

We are KPMG’s technology arm in Israel. KPMG delves headfirst into the power of emerging technologies and scientific breakthroughs to craft solutions, projects, and products for companies facing complex business challenges in today’s continuously changing world. By uniting groundbreaking technology with industry expertise, we are able to harness the potential of cloud, AI, ML, digital, and cyber to design and implement top-of-the-line tailored solutions.

KPMG is looking for a Customer Success Manager for our Enterprise business. The CSM will join our CSM team and will empowering customer’s teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers.

About The Role

• Build strong relationships with our clients to understand their needs and ensure their success with KPMG & monday.com
• Serve as the main point of contact and liaison between our clients and the rest of the KPMG team
• Empower customers to connect their goals and challenges with the solution in monday.com
• Take ownership of new accounts and manage their onboarding
• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Stay in touch with clients to ensure that they're realizing the full potential of monday.com and KPMG capabilities
• Build, own, and execute client success and engagement plans
• Navigate client organizations to uncover additional product applications & opportunities for partnership
• Spearhead internal cross-functional improvement projects
• Represent voice of the customer and influence monday.com or KPMG product development roadmaps

• 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Prior experience in strategy consulting - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree
• Experience with monday.com - Advantage