Technical Success Manager

At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?

We're looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers in France, focusing on three aspects:

Accelerate adoption of JFrog products and value realization.
Explore new opportunities of expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Post Sale Engineer at JFrog you will…
Focus on the customer's continuous interactions with JFrog, the customer's lifetime value and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform
Provide Service to the JFrog Sales team by focussing on customers' strategy, and to make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time
Formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines
Work with the Solution engineering and Professional Services teams to ensure all customers complete their projects timely and successfully
Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platform
Be first point of escalation
Develop full understanding of the JFrog Platform, including:
The value proposition and sales messaging
Out of box reporting where needed
Success journey planning and execution
Continuous communication and working relationship
To be a Post Sale Engineer at JFrog you need...
Bachelor's/Master's Degree in technology or business/management
7+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
3+ years experience in the software industry preferably in SaaS companies in France
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Fluent English – Mandatory (read/write/speak)