Customer Success Manager

PROFTIT, an international company that provides unique management software for the Finance industry, enables businesses to create extraordinary customer relationships with the most innovative, flexible, and affordable CRM solution in the market.

Job Description:

Our Customer Success Manager will be leading our B2B customers, provide effective guidance and will be responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing customer life cycle.

Responsibilities:

Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
Delivering and communicating ROI for our clients, throughout the customer lifecycle
Being the trusted partner for the customer on use-case and product functionality
Understand customer outcomes by communicating with customers, analyze customer health metrics
Represent the voice of the customer to provide input into every core product, marketing and sales process
Collaborate closely with team members support renewals and expansion opportunities
Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

Requirements:

2+ years of customer success or account management experience in a SaaS or software company.
CRM or trading sector background- an ADVANTAGE
Proven track record of working in a customer facing role
Excellent problem-solving and communication skills
Ability to provide step-by-step training & assistance, both written and verbal
Knowledge of customer service principles and practices
Multi-tasking capabilities
Strong analytical skills, with the ability to translate data into insights
Experience with Excel
High proficiency in English