Customer Success Manager

PROFTIT, an international company that provides unique management software for the Finance industry, enables businesses to create extraordinary customer relationships with the most innovative, flexible, and affordable CRM solution in the market.Job Description:Our Customer Success Manager will be leading our B2B customers, provide effective guidance and will be responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing customer life cycle.Responsibilities:Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeedDelivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityUnderstand customer outcomes by communicating with customers, analyze customer health metricsRepresent the voice of the customer to provide input into every core product, marketing and sales processCollaborate closely with team members support renewals and expansion opportunitiesServe as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live supportProvide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer baseRequirements:2+ years of customer success or account management experience in a SaaS or software company.CRM or trading sector background- an ADVANTAGEProven track record of working in a customer facing roleExcellent problem-solving and communication skillsAbility to provide step-by-step training & assistance, both written and verbalKnowledge of customer service principles and practicesMulti-tasking capabilitiesStrong analytical skills, with the ability to translate data into insightsExperience with ExcelHigh proficiency in English