Customer Support Team Leader

Description:

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

As a Customer Support Team Leader you will be responsible for: 

• Become the first escalation process for any technical issues
• Working closely with clients and internal partners to ensure system stability
• Develop Monitor tools for the production environment
• Working closely with R&D, DevOps and PS team for problem-solving and escalations
• Shifts & Weekend on demand

• At least 2 years of experience as technical support (T2)
• At least 2 years of experience with SaaS products
• Knowledge in API, bug reporting tools - Must
• Great technical writing and verbal communication skills
• Strong debug ability skills with multiple tools
• Experience in a payments industry- Big advantage
• Knowledge in the following tools: SQL, Postman, AWS dashboards, Kibana, Jira , confluence and AWS dashboards - Big Advantage.
• Experience in a fast-growing organization
• Fluent English (writing & verbal)

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