Turkish Speaker Technical Customer Success Manager

up *Finonex *is a well-established fintech company developing advanced online trading platforms for global brokers and financial institutions, operating in a collaborative and fast-paced environment.

We are looking for a *Turkish Speaker Technical Customer Success Manager* to join our Customer Experience team. In this role, you will serve as the primary point of contact for our Turkish broker, managing the full post-release customer lifecycle, including ongoing account management, new requests, and close collaboration with internal teams.

*In this role you will:*

* Develop strong customer relationships and maintain fluent communication with our main Turkish broker.
* As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience.
* Receive all new development request and follow up until delivered to the client
* Follow implementation of new products to make sure they are functioning correctly and used as they should.
* Act as the main stack holder for high touch communication with the Turkish broker to optimize communication and engagement.
* Provide insights to customers to ensure that they get the most out of what we have to offer.
* Represent the voice of the customer within other departments in the company, to provide valid input.
* Work closely with product, R&D, support and management teams.

*You have:*

* Between 3-5 years’ experience as a Customer Success Manager or similar position.
* *English level – highly proficient in spoken and written English – Must.*
* *Fluent in Turkish, both written and spoken.*
* Excellent client-facing, presentation and internal communication skills.
* A “make-it-happen” hands-on personality and approach.
* Tech orientation with capabilities of creating tech-based processes.
* Technical skills for guiding customers through technical processes and communicate with R&D, System and Product.

Job Type: Full-time