Customer Experience Partner

Location: South Israel (Beer Sheva – Ashdod)

Job type: Permanent, Full-time

100% travel

About the job

As a Customer Experience Partner your key purpose is to orchestrate all customer interactions using diversity of messages and channels to deliver a superior customer experience and inspire them to provide best solution for our patients.

Main responsibilities:

Bridge commercial and customer experience functions.
Manage customer insights and feedback to inform communication strategies.
Tailor customer journeys with the Commercial Manager to address needs and pain points.
Own and adapt customer communications.
Collaborate with CE/BOS/Marketing/Medical teams to define customer experience vision and strategy.
Implement customized activation strategies and standards for optimal customer experience.
Maintain and update the Customer Relationship Model (CRM) to enhance efficiency and address customer needs.
Implement customized activation strategies across all channels (prepare personalized Define and implement standards for ensuring optimal customer experience activities / territory & HCPs)
Assist the team on metrics to review customer satisfaction, strengthen customer experience, and develop further programs and initiatives to respond to customer base effectively.

About you

Education: University degree (medical field would be an advantage)

Experience and specific knowledge:

Work experience in pharmaceutical in sales in South Israel (Beer Sheva – Ashdod)

Professional & Personal skills:

Ability to manage commercial activities for a diversified portfolio;
Sales management knowledge;
Strategic analysis and planning;
Project management skills;
Very good English language knowledge and skills (written and oral);
Full professional proficiency in Hebrew in written and verbal
Excellent interpersonal skills to negotiate, communicate, present, persuade and argument among internal General Medicines teams, KOLs, healthcare decision makers, physicians and patients;
Ambition for optimal results; ability to challenge the current market status quo and develop fresh approaches in order to deliver results;
Good analytical skills and ability to prioritize; ability to work on their own initiative and make quality decisions.

Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

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