VP Customer Success

DESCRIPTION

What are we looking for?

We are seeking a strategic and results-driven Vice President of Customer Success to lead our international customer success team. The VP of Customer Success will be responsible for developing and executing strategies to drive customer satisfaction, retention, and growth. This role requires strong leadership, exceptional communication skills, and a deep understanding of customer success best practices.

Key Responsibilities:

Develop and implement customer success strategies and initiatives to drive customer satisfaction, retention, and expansion.
Build and lead a high-performing customer success team, including hiring, training, and coaching team members.
Establish and maintain strong relationships with key customers, serving as their advocate within the organization.
Collaborate cross-functionally with the sales, marketing, product, and support team to ensure a seamless customer experience.
Define and track key metrics to measure the effectiveness of customer success initiatives and drive continuous improvement.
Drive customer growth and upsell and owner of the group P&L.
lead the new clients and project implementation until Go-Live and Post Go-Live onboarding effort.
Stay informed about industry trends and best practices in customer success and incorporate them into our strategies and processes.

Qualifications:

Bachelor's degree in business, engineering, marketing, or a related field; MBA preferred.
10 years of experience in customer success, account management, or a related field, with 5 years in a leadership role.
Proven track record of driving customer satisfaction, retention, and expansion in a B2B environment.
Strong leadership skills, with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
Strategic thinker with the ability to develop and execute effective customer success strategies.
Analytical mindset with the ability to leverage data to drive decision-making.
Experience in healthcare IT - advantage.
Experience in Big Data – advantage.