Solution Architect

Description

About the Role

AudioCodes is seeking a highly skilled Solution Architect to lead to lead the technical engagement in Voice Transformation – including VoIP, UC/UCaaS, Contact Center modernization, and Conversational AI (CAI) projects in Israel.

The SE will own the technical part of the sales cycle — from opportunity identification through solution design, demonstrations, and Proof of Concepts (POCs), all the way to successful handover to post-sales.

You will work closely with partners, enterprise customers, telecom providers, and our internal teams to design and position cutting-edge solutions that combine AudioCodes products with leading partner technologies. This role demands both deep technical expertise in voice solutions and strong consultative selling skills.

Key Responsibilities

Provide consultation-level service to customers — from initial technical discussions to complete solution architecture and design.
Lead technical engagement in enterprise UC/UCaaS migration, telecom provider migration to VoIP/UC, and digital transformation initiatives.
Design and position AI-driven chatbot and virtual assistant solutions for customer service, contact centers, and enterprise workflows.
Deliver engaging presentations and hands-on product demonstrations to customers, partners, and at industry events.
Act as the technical lead in RFP/RFI processes, ensuring complete and competitive responses.
Conduct Proof of Concept (POC) and first-time installations/demos with customers and partners.
Serve as the primary technical interface to channel partners, enabling and transferring technical knowledge.
Analyze customer requirements, translate them into high-level designs, and liaise with Product Management and R&D for solution alignment.
Provide product and solution training during the pre-sales phase.
Support marketing activities such as seminars, webinars, and roadshows.
Supervise interoperability and integration tests between AudioCodes solutions and customer/carrier systems.

Requirements

Education:

Engineering or university degree in Telecommunications, Electrical Engineering, Computer Science, or equivalent.

Experience:

3–5 years in a presales or technical engineering role in Conversational AI (AI-powered customer experience solutions), VoIP, SIP, SBC, IP Telephony, UC, UCaaS, and Contact Center environments.
Hands-on experience with Microsoft Teams, Zoom Phone, Cisco Webex, and other public cloud communication services (Azure Communication Services, AWS, Amazon Chime).
Proven track record in designing and deploying enterprise communication solutions and carrier-grade systems.
Knowledge of Contact Center platforms (Genesys, Avaya, ININ, or others).
Familiarity with digital transformation initiatives in the Israeli enterprise market.

Personal Skills:

Strong technical leadership and consultative selling abilities.
Excellent presentation and communication skills in Hebrew and English.
Strong interpersonal skills, comfortable interacting with C-level, technical teams, and partners.
Team player, able to work effectively in a multinational and fast-paced environment.
Self-motivated and able to manage multiple opportunities in parallel.
Willingness to travel across Israel to meet customers and partners.

Why Join Us?

At AudioCodes, you’ll be at the forefront of next-generation voice, AI, and digital engagement solutions. You’ll work with leading enterprises, service providers, and partners in Israel’s most dynamic industries, helping them transform the way they communicate.