German -speaking Technical Customer Service – Search Engine| Relocation Package

Lisboa, Portugal · On-Site · Full-time · Start date: May 2026

ABOUT THE ROLE

Be part of a specialised technical support team for one of the world's leading search engine and technology platforms. You will assist German-speaking business and individual users with technical queries, account issues, and platform-related questions — combining strong communication skills with a genuine interest in technology.

RESPONSIBILITIES

Provide technical support to users via phone, email, or chat — diagnosing issues and delivering clear, effective solutions
Handle a variety of account-related enquiries with accuracy and professionalism
Guide users through technical processes in a simple and accessible way
Document cases accurately in the internal systems and escalate where required
Meet quality, productivity, and customer satisfaction targets consistently
Stay up to date with platform changes, tools, and internal knowledge bases

REQUIREMENTS

C2 level of German and B2+ level of English — written and spoken
Genuine interest in technology and digital products
Strong communication and problem-solving skills
Comfortable working in a fast-paced, structured environment with measurable targets
Previous experience in technical support or customer service is a plus
Eligible to work in Portugal (EU ID, residence permit, or valid work visa)

WHAT WE OFFER

Full-time contract based in Lisbon
Meal allowance: 7.63€ per working day
Welcome bonus paid monthly during the first year of employment
Health insurance from day one
Relocation support: shared accommodation for up to 12 months (for candidates relocating from outside Portugal)
Internal relocation support available for German-speaking candidates based in Portugal
Referral programme — earn up to €2,000 per successful referral
Clear career progression within a multicultural and growing team