German -speaking Technical Customer Service – Search Engine| Relocation Package

Lisboa, Portugal · On-Site · Full-time · Start date: May 2026ABOUT THE ROLEBe part of a specialised technical support team for one of the world's leading search engine and technology platforms. You will assist German-speaking business and individual users with technical queries, account issues, and platform-related questions — combining strong communication skills with a genuine interest in technology.RESPONSIBILITIESProvide technical support to users via phone, email, or chat — diagnosing issues and delivering clear, effective solutionsHandle a variety of account-related enquiries with accuracy and professionalismGuide users through technical processes in a simple and accessible wayDocument cases accurately in the internal systems and escalate where requiredMeet quality, productivity, and customer satisfaction targets consistentlyStay up to date with platform changes, tools, and internal knowledge basesREQUIREMENTSC2 level of German and B2+ level of English — written and spokenGenuine interest in technology and digital productsStrong communication and problem-solving skillsComfortable working in a fast-paced, structured environment with measurable targetsPrevious experience in technical support or customer service is a plusEligible to work in Portugal (EU ID, residence permit, or valid work visa)WHAT WE OFFERFull-time contract based in LisbonMeal allowance: 7.63€ per working dayWelcome bonus paid monthly during the first year of employmentHealth insurance from day oneRelocation support: shared accommodation for up to 12 months (for candidates relocating from outside Portugal)Internal relocation support available for German-speaking candidates based in PortugalReferral programme — earn up to €2,000 per successful referralClear career progression within a multicultural and growing team