IT Specialist

Department
Operations
Type
Full-time
Level
Location
Israel
About The Position

Fetcherr, innovators in deep learning, e-commerce, and digitization, is transforming traditional systems through cutting-edge AI technology. Our core technology - the Large Market Model (LMM) - is a sophisticated AI engine that predicts demand and market trends with remarkable precision, enabling powerful real-time decision-making. Having made our mark initially in the airline industry, we're now expanding our dynamic AI-driven solutions to transform multiple sectors.

We are looking for a proactive and passionate IT Specialist to organize, maintain, and support our company's IT systems and provide outstanding support to our employees worldwide. You will be responsible for administering internal assets, software, and hardware while ensuring the seamless operation of all IT systems. Additionally, you will manage and resolve user-related issues in a timely and professional manner, contributing to a productive work environment.

Responsibilities :

Set up and maintain company IT infrastructure, SaaS applications, and security systems
Ensure systems reliability and secure data management
Install, configure, and maintain hardware and software across the organization
Perform system monitoring, updates, and troubleshooting as needed
Provide responsive technical support to team members worldwide
Resolve technical issues quickly to minimize disruptions
Document IT processes, create user guides, and track company assets
Coordinate with vendors and handle technology purchases
Manage IT projects across departments
About The Position

You'll be a great fit if you have...

3+ years of hands-on experience in IT systems administration and technical support
Expertise in cloud platforms like Google Workspace and Microsoft 365
Advanced knowledge of Windows and Mac operating systems
Strong networking fundamentals (DNS, DHCP, VPNs, LAN/WAN)
Experience with Atlassian collaboration tools
Exceptional problem-solving and troubleshooting abilities
Outstanding communication skills with non-technical users
Familiarity with information security systems
Fluent English, both written and spoken

Advantages

Python scripting capabilities
Experience supporting remote work environments
Experience in startup environments