Sr Specialist Product Management&Develop

Job Description:

Do you thrive on fueling customer success? Does empowering AT&T's 1,000+ R&D teams to continuously improve product development for millions of customers ignite your passion?

TeamUp is a data-based Software Productivity tool, designed to empower teams across AT&T to improve their Software Productivity, through insights and optimization tools.

If you're an energetic advocate for customer success, with a keen eye for growth and a knack for building bridges, we want you! Join our growing team and make a lasting impact on millions. Here's where you'll shine:

Harness your passion for human connection and tech expertise to create transformative experiences

Engage in complex technical discussions to unravel customer challenges and craft elegant solutions

Showcase the capabilities of our products and how they can solve customer problems

Develop and maintain strong relationships with customers and proactively identify opportunities for growth and expansion, acting as their primary point of contact and trusted advisor

Monitor and analyze customer health metrics and develop action plans to address areas of concern

Proactively identify opportunities for growth, meet with potential customers to understand their business needs and challenges

Serve as the voice of the customer internally and collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer

Requirements:

Bachelor’s degree in Business Management, Information Technology, Computer Science, Engineering, or a related field

3+ years in account management roles and/or technical sales experience

Proven experience in customer success, preferably within the SaaS world

Ability to work independently and collaboratively in a fast-paced, dynamic environment

Exceptional communication, problem solving and presentation skills

Strong analytical skills and a data-driven mindset, with the ability to translate insights into actionable recommendations

Strong understanding of Customer Success best practices, methodologies, and tools

Deep level of customer empathy and patience

Passion for customer success and a commitment to delivering an outstanding customer experience.

Understanding of the SW development lifecycle, practices, and tools is a plus

Weekly Hours:

40

Time Type:

Regular

Location:

Lod, Israel

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.