Customer Success Manager

A universe of opportunities. Open to you.

Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you'll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

We are looking for a highly talented Customer Success Manager, based in Israel. The incumbent will be tasked to enable millions of SMBs and professional businesses in Israel and other countries to get paid globally with Payoneer's fast, flexible, secure and low-cost solutions. Your responsibilities will include increasing business adoption and market penetration for Payoneer product and services. Working in a dynamic environment you will be responsible for establishing and developing relationships with the company's most active users, industry influencers, and early adopters and leverage this to increase business with the customer.

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. Candidate should possess account management background that enables him or her to drive engagement with respective stakeholders.

What you'll be spending your time on:

Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.
Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
Growing the company's capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
Review and propose process improvement that drive client and market penetration.
Build business success stories and case studies.
Maintaining all information of customer activity within CRM platform.
Maintain and exceed country targets in areas of # of clients from our direct business.
Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
Develop long-term strategic relationships with key stakeholders.
Draft various business reports.

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

Have you done this kind of stuff?

A Bachelor's degree, preferably in business or communications
Fluent in Hebrew and English. Other languages are an advantage.
+ 3years of account management, business development or other relevant experience
Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
Strong written and verbal communication skills
Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
Track record of meeting and exceeding business established goals
Ability to make decisions in a changing environment, anticipate future needs and drive results.
High level of organization and focus and ability to work under pressure

Not a must but a great advantage:

Experience in the IT software industry
Experience using salesforce.com or a similar CRM system
Experience in the Payments and Banking industry
Experience with direct sales for small businesses engaged in cross border trade
Experience with digital marketing, affiliate marketing, social media
Experience with data analytics & BI tools
Experience in working and collaborating with remote teams to get things done

Who we are:

Payoneer (NASDAQ: PAYO) is the world's go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands, Payoneer offers a universe of opportunities, open to you.

#LI-Hybrid