Customer Success Manager (CSM) - APAC

Manage, mentor, and lead a team of CSMs, who are managing a portfolio of dozens of clients with a focus on increasing usage and expansions Guide your managers to work with their CSMs on executing the company and department strategy in the most efficient way possible Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells, and other opportunities Build best practices methodologies to make sure your CSMs can be a trusted customer's consultant Work in collaborating with our Sales/bizev, Product, Development, Marketing and Sales teams Create a positive team culture and participate in team development including hiring, onboarding, career development and performance management Extract value matter data from a complex database, BI tools and reports Empower your team to better Identify upsell opportunities, leveraging and discussing them directly with the customer 3+ years experience in leading Customer Success or Account Management teams At least 5 years SaaS CSM or Account Management experience for B2B organizations People manager at heart - you love mentoring, leading and contributing to the professional development of those around you The ability to partner with customers in developing their strategic direction Ability to understand complex products and technologies, and explain them simply A desire to work in a fast-paced startup environment Willingness to frequently travel domestically and abroad Bonus Points: Experience in the sports industry and social media Team leads management Media streaming familiarity Experience working closely with customers in Australia, Japan, China