SMB Account Manager - Israel Market

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.

We are looking for an Account Manager for the SMB (small-medium business) segment to create long-term, trusting relationships with our customers. The SMB Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

About The Role

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.

We are looking for an Account Manager for the SMB (small-medium business) segment to create long-term, trusting relationships with our customers. The SMB Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Proactively develop new opportunities in the assigned portfolio and find new ways to upsell and cross-sell
Build and maintain strong, long-lasting client relationships
Measured on added ARR on a quarterly basis
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Collaborate with other supporting functions in the organization (CSM, Renewal Managers, etc., ) to identify and create opportunities, maintain and improve the adoption of the account and ensure client renewal and retention
Serve as the lead point of contact for all commercial matters related to their assigned accounts
Assist with challenging client requests or issue escalations as needed
Your Experience & Skills
At least 2+ years of experience in account management within a SaaS company - MUST
At least 1 year working within the Israeli market - MUST
Proven track record of meeting and/or exceeding sales targets and quotas - MUST
Native Hebrew speaker – MUST
Proficient in English - MUST
Experience selling multi-product solution - advantage
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Ability to take initiative and adapt to changes within a fast paced environment
Customer- centric & goal oriented
Excellent communication, organizational, and problem-solving skills and are able to adapt to a fast-paced environment

What monday.com can offer you:

Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
A team that values transparency and collaboration while having fun while we work
Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
We foster inclusion and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
A global work environment with offices in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more
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