People Partner

People & TalentBe’er Sheva, Israel · Tel Aviv, IsraelFull-timeJob ID: 3403419Save role for laterCreate an alertAbout WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.The HR Partner for Support will have end-to-end ownership of the people agenda for a population of approximately 500–600 employees within the Support organization. This is a highly hands-on role focused on employee relations, manager coaching, and operational HR support in a fast-paced, frontline environment.The role supports a geographically distributed workforce across Israel, requiring regular field presence. The HR Partner works closely with managers leading hourly customer service representatives operating in a high-volume environment with near 24/7 customer activity, high workload, and high employee turnover.In addition, the role includes partnering with leadership to support and execute organizational changes within Support, aligned with evolving business and operational needs.What you’ll be doingDay-to-day in this role you’ll:Acting as the HR Partner for a large frontline employee population (500–600 employees) within the Support organization across multiple sites nationwid. Demonstrating regular on-site presence, with an expectation of weekly visits to Support sitesSupporting managers who lead hourly customer service representatives in a high-volume, operational environment with continuous customer demand. Providing hands-on HR guidance and consultation to managers on employee relations, performance management, conduct issues, and day-to-day people challengesSupporting managers through end-to-end termination processes, ensuring alignment with company policies, local labor law, soft management skills, leadership fundamentals.Playing an active role in the design, development, and delivery of manager trainings related to employee relations, people processes, and labor law topicsPartnering with leaders to support organizational changes within the Support organization, including team structure changes, role adjustments, and workforce planning aligned with changing business needsWorking closely with HR Operations, Legal, and other People functions to ensure smooth, compliant, and effective people processesOur humble expectations*Proven experience (Min. 2 - 3 years) as an HR Partner / HR Business Partner, preferably in an operational, frontline, or high-volume environmentStrong hands-on experience in employee relations and manager consultingSolid understanding of local labor laws and HR best practicesExperience supporting termination processes, organizational changes, and sensitive employee casesAbility to coach managers on both soft leadership skills and legal/HR fundamentalsComfort working with hourly employees, shift-based work, and high employee turnoverStrong communication, influencing, and stakeholder management skillsAbility to operate independently while managing a broad and complex scopeHigh level of judgment, professionalism, and discretionWillingness to travel regularly between sites across IsraelNice to haveExperience supporting Customer Support, Operations, Call Centers, or frontline teamsExperience building and delivering manager training programsExperience working in fast-growing or scaling organizationsWhat we offerThis role plays a key part in strengthening people leadership within the Support organization. By supporting managers in a demanding, constantly evolving environment- and by guiding organizational changes aligned with business needs- the HR Partner helps create stability, improve employee experience, and ensure compliant, people-centered people practices across a critical part of the business.Next steps*If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, apply and get the conversation going!We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.TeamOur cultureOur visionWe’re all about people experienceOur people mean the world to us.We want everyone to have the best possible experience while working at Wolt – from their recruitment and onboarding right the way through the different stages of their career.People & Talent at WoltOur cultureAt Wolt, you’ll learn more, build more, and ship more than in most other companies.You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.Our cultureThe delivery of (almost) everythingIn 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in 1000+ cities in over 30 countries around the world.We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.Our storyTeamWe’re all about people experienceOur people mean the world to us.We want everyone to have the best possible experience while working at Wolt – from their recruitment and onboarding right the way through the different stages of their career.People & Talent at WoltOur cultureOur cultureAt Wolt, you’ll learn more, build more, and ship more than in most other companies.You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.Our cultureOur visionThe delivery of (almost) everythingIn 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in 1000+ cities in over 30 countries around the world.We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.Our story