People Partner

People & TalentBe’er Sheva, Israel · Tel Aviv, IsraelFull-timeJob ID: 3403419
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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The HR Partner for Support will have end-to-end ownership of the people agenda for a population of approximately 500–600 employees within the Support organization. This is a highly hands-on role focused on employee relations, manager coaching, and operational HR support in a fast-paced, frontline environment.

The role supports a geographically distributed workforce across Israel, requiring regular field presence. The HR Partner works closely with managers leading hourly customer service representatives operating in a high-volume environment with near 24/7 customer activity, high workload, and high employee turnover.

In addition, the role includes partnering with leadership to support and execute organizational changes within Support, aligned with evolving business and operational needs.

What you’ll be doing
Day-to-day in this role you’ll:
Acting as the HR Partner for a large frontline employee population (500–600 employees) within the Support organization across multiple sites nationwid. Demonstrating regular on-site presence, with an expectation of weekly visits to Support sites
Supporting managers who lead hourly customer service representatives in a high-volume, operational environment with continuous customer demand. Providing hands-on HR guidance and consultation to managers on employee relations, performance management, conduct issues, and day-to-day people challenges
Supporting managers through end-to-end termination processes, ensuring alignment with company policies, local labor law, soft management skills, leadership fundamentals.
Playing an active role in the design, development, and delivery of manager trainings related to employee relations, people processes, and labor law topics
Partnering with leaders to support organizational changes within the Support organization, including team structure changes, role adjustments, and workforce planning aligned with changing business needs
Working closely with HR Operations, Legal, and other People functions to ensure smooth, compliant, and effective people processes
Our humble expectations*
Proven experience (Min. 2 - 3 years) as an HR Partner / HR Business Partner, preferably in an operational, frontline, or high-volume environment
Strong hands-on experience in employee relations and manager consulting
Solid understanding of local labor laws and HR best practices
Experience supporting termination processes, organizational changes, and sensitive employee cases
Ability to coach managers on both soft leadership skills and legal/HR fundamentals
Comfort working with hourly employees, shift-based work, and high employee turnover
Strong communication, influencing, and stakeholder management skills
Ability to operate independently while managing a broad and complex scope
High level of judgment, professionalism, and discretion
Willingness to travel regularly between sites across Israel
Nice to have
Experience supporting Customer Support, Operations, Call Centers, or frontline teams
Experience building and delivering manager training programs
Experience working in fast-growing or scaling organizations
What we offer

This role plays a key part in strengthening people leadership within the Support organization. By supporting managers in a demanding, constantly evolving environment- and by guiding organizational changes aligned with business needs- the HR Partner helps create stability, improve employee experience, and ensure compliant, people-centered people practices across a critical part of the business.

Next steps*

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

TeamOur cultureOur vision
We’re all about people experience

Our people mean the world to us.

We want everyone to have the best possible experience while working at Wolt – from their recruitment and onboarding right the way through the different stages of their career.

People & Talent at Wolt
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture
The delivery of (almost) everything

In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in 1000+ cities in over 30 countries around the world.

We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.

Our story
Team
We’re all about people experience

Our people mean the world to us.

We want everyone to have the best possible experience while working at Wolt – from their recruitment and onboarding right the way through the different stages of their career.

People & Talent at Wolt
Our culture
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture
Our vision
The delivery of (almost) everything

In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in 1000+ cities in over 30 countries around the world.

We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.

Our story