Junior CSM

DESCRIPTION

abra is hiring a Junior CSM!

CSM Responsibilities:

Customer Retention – Building long-term relationships with clients and preventing churn

Maximizing Customer Value – Identifying opportunities to expand product usage (Upsell & Cross-sell)

Increasing Platform Engagement – Ensuring high customer engagement and regular platform usage

Customer Training – Assisting clients with product implementation and proper usage

Crisis Management – Proactively solving issues and preventing technical problems

Collaboration with Sales & Development Teams – Working together to improve the product and tailor it to customer needs

Full-time position, Sunday–Thursday, in Ra'anana.

REQUIREMENTS

Strong Communication & Service Orientation – Representing the company to the client

Emotional Intelligence – Deep understanding of customer needs and challenges

Strategic Thinking & Business Acumen – Planning smart moves to ensure customer success

Experience Working with Clients (B2B/B2C) – Skilled in building strong relationships

Data Analysis & Insight Extraction – Identifying patterns and improving performance

End-to-End Customer Support – Guiding clients through every stage, from onboarding to success