Client Strategy Lead

Background:

Monocle is an AI-powered marketing platform that helps consumer brands personalize customer interactions. Monocle works with brands like True Classic, Honeylove, and Mejuri to improve retention and grow customer LTV by developing AI models that deliver the right interaction to the right user at the perfect timing. As AI transforms how businesses engage customers, Monocle is pioneering the next wave of intelligent, automated marketing tools.

About the Role:

As our first Client Strategy Lead, you will play a critical role in ensuring our customers maximize the value of Monocle. You’ll drive product adoption, foster long-term relationships, and provide strategic insights that shape our product roadmap. This is a unique opportunity to build and scale our customer strategy function while working closely with GTM, Product, Marketing, and Engineering teams.

What You’ll Do:

• Own the post-sale customer journey, including onboarding, ongoing support, and retention strategies.

• Build trusted relationships with key stakeholders, understanding their challenges and guiding them to success with Monocle.

• Become a subject matter expert on Monocle, the eCommerce space, retention marketing, and related SaaS tools.

• Advocate for customers internally, championing product improvements and initiatives that enhance their experience.

• Collaborate cross-functionally with GTM, Product, Marketing, and Engineering to refine strategies and drive growth.

• Help scale the Customer Strategy function, building playbooks and processes as we expand.

What We’re Looking For:

• 2-5 years of customer facing experience in SaaS, martech or e-commerce (E.g., Consulting, Customer Success, Account Management).

• Bachelor’s degree in a relevant field (or equivalent experience).

• Excellent communication skills, both written and verbal, with the ability to engage technical and non-technical audiences.

• Analytical mindset, able to interpret data and extract actionable insights.

• Curiosity and problem-solving ability, with a proactive approach to understanding customer needs. • Comfort with AI/technical products and the ability to translate complex concepts into clear value propositions.

• Bonus: Experience with SQL, Excel, experimentation, or graphic design. • If based in Tel Aviv – occasional availability for customer calls during evenings or Friday afternoons.

Why Join Us?

• Make an impact at a fast-growing startup where your work directly influences our product and customer strategy.

• Collaborate with a world-class team across product, engineering, and GTM functions.

• Grow with us as we scale, with opportunities to shape the future of our customer strategy organization.

If interested, please send your resume to mark@usemonocle.com and ariel@usemonocle.com.