Support Cloud Engineer

About the Role

Umbrella is looking for a motivated, customer-focused Support Cloud Engineer to join our team. In this role, you'll work directly with customers to help them adopt, configure, and operate the Umbrella platform. You'll act as a trusted technical partner, ensuring a smooth onboarding experience and ongoing effective platform usage.

This role can be a great fit for strong final-year students, recent graduates, or recent graduates of a technological military service who are eager to gain hands-on experience in cloud technologies and customer-facing technical work (full-time position).

Key Responsibilities

Support Umbrella customers in using and operating the Umbrella platform.

Lead onboarding and platform configuration activities, independently and together with customers.

Deliver training sessions and enablement workshops for new and existing customer teams.

Manage multiple customer cases simultaneously while maintaining high service quality and clear communication.

Collaborate with internal teams (R&D, Product, Customer Success) to investigate and resolve technical and operational issues.

Required Skills and Qualifications

Experience working with APIs (advantage).

Strong ability to query and analyze data using SQL (advantage.

Excellent written and verbal English communication skills (must).

Strong attention to detail, alongside the ability to maintain a big-picture view.

Proven ability to manage multiple tasks, cases, and priorities in parallel.

Customer-oriented mindset with strong problem-solving skills.

Position Requirements

Full-time position (100% FTE).

Working days: Monday to Friday.

Some working days require availability during US East (ET) working hours.

Nice to Have (Optional)

Familiarity with public cloud platforms: AWS, GCP, Azure, OCI.

Experience with SaaS/data platforms such as Snowflake or Databricks.

Experience with monitoring and logging tools: Kibana, CloudWatch.

Background in customer support / customer success organizations.

Exposure to FinOps and/or FinTech domains.