Cloud Support Engineer, Tier 3 23973

our company Infinity External Risk Management, otherwise known as Cyberint, continuously reduces external cyber risk by managing and mitigating an array of external cyber security threats with one unified solution.
As the worlds leading vendor of Cyber Security, facing the most sophisticated threats and attacks, weve assembled a global team of the most driven, creative, and innovative people. At our company, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
our company Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company

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Experience:
Technical Expertise:
5+ years of experience in technical support (Tier 3), professional services, or a customer-facing role within the cybersecurity or cloud computing fields.
Strong familiarity with cloud and SaaS environments (AWS, Azure, GCP)
Experience troubleshooting and debugging application-related issues in distributed cloud-based systems.
Experience with Kibana, Elasticsearch or similar
Automation and Scripting:
Proficiency in scripting or automation tools and languages such as Python, Bash, or similar.
Communication and Problem-Solving:
Exceptional analytical and troubleshooting skills, particularly with application-level issues.
Strong verbal and written communication skills to bridge technical concepts for diverse audiences.
Key Attributes:
Keen attention to detail with a proactive mindset.
Ability to independently manage multiple high-priority issues simultaneously.
Collaborative team player with the ability to work effectively across departments.
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