Support Cloud Engineer

About The Role

Umbrella is looking for a motivated, customer-focused Support Cloud Engineer to join our team. In this role, you’ll work directly with customers to help them adopt, configure, and operate the Umbrella platform. You’ll act as a trusted technical partner, ensuring a smooth onboarding experience and ongoing effective platform usage.

This role can be a great fit for strong final-year students, recent graduates, or recent graduates of a technological military service who are eager to gain hands-on experience in cloud technologies and customer-facing technical work (full-time position).

Key Responsibilities

• Support Umbrella customers in using and operating the Umbrella platform.
• Lead onboarding and platform configuration activities, independently and together with customers.
• Deliver training sessions and enablement workshops for new and existing customer teams.
• Manage multiple customer cases simultaneously while maintaining high service quality and clear communication.
• Collaborate with internal teams (R&D, Product, Customer Success) to investigate and resolve technical and operational issues.
  
  

• Experience working with APIs (advantage).
• Strong ability to query and analyze data using SQL (advantage.
• Excellent written and verbal English communication skills (must).
• Strong attention to detail, alongside the ability to maintain a big-picture view.
• Proven ability to manage multiple tasks, cases, and priorities in parallel.
• Customer-oriented mindset with strong problem-solving skills.
  
  

• Full-time position (100% FTE).
• Working days: Monday to Friday.
• Some working days require availability during US East (ET) working hours.
  
  

• Familiarity with public cloud platforms: AWS, GCP, Azure, OCI.
• Experience with SaaS/data platforms such as Snowflake or Databricks.
• Experience with monitoring and logging tools: Kibana, CloudWatch.
• Background in customer support / customer success organizations.
• Exposure to FinOps and/or FinTech domains.