Project Delivery & Customer Success Manager

Description
Join us at Resonai, where our enterprise computer vision technology transforms physical properties into interactive digital properties. Our core platform acts as an operating system, seamlessly integrating AI and AR to enhance experiences within commercial spaces like malls, shopping centers, and hospitality venues. We are located in Tel-Aviv 10 min. walk from Hashalom train station.
Are you ready to lead operational excellence in this exciting landscape? We're seeking an experienced Customer Success and Project Delivery Manager to join our innovative team.

Responsibilities
Lead Resonai's customer engagement from onboarding and integration through value demonstration to successful retention and expansion
Understand client needs and assist with development prioritization and feature alignment according to Resonai's strategic roadmap and market trends
Collaborate with Resonai's product and technical teams to ensure optimal solution design and issue resolution while cultivating a customer-centric mindset
Effectively manage and prioritize multiple customer projects, ensuring timely and successful completion
Establish trusted relationships with relevant internal and external stakeholders to ensure constant delivery while promoting the core and incremental value, KPIs, and positive ROI
Track and analyze customer success metrics, including satisfaction scores and retention rates
Support Resonai’s clients by conducting training sessions, webinars, and meetings to promote the product and platform
You will be required to "roll up your sleeves" and get the job done

Requirements
Five or more years of experience with project management & customer-facing positions from hi-tech B2B or B2B2C software companies
Bachelor's degree in business, finance, economics, or a related field from a leading institution. MBA or relevant graduate degree is a plus
Start-up mentality, independent, self-starter who navigates ambiguity in a fast-paced environment
Fluency in written and spoken English
Meaningful experience in working closely with product and development departments
Having a technical background is advantageous.

Skills
Resourceful and out-of-the-box thinker who can work through problems and execute in a fast-growing company
Strong organizational skills, ability to prioritize and meet targets and commitments with a keen eye for detail
Excellent project management skills, with proficiency in project management tools and methodologies
Ability to communicate complex technical concepts to non-technical audiences
Having hands-on experience with data and analytics projects is beneficial