Customer Success Manager

Customer Success Manager
Description

Introducing Chargeflow

Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

Who We're Looking For - The Dream Maker

We are searching for a Customer Success Manager who is not just any ordinary candidate, but a trailblazer with extensive experience in customer management and value delivery. As an integral part of our customer-facing team, you will lead the delivery of an innovative solution that focuses on outsmarting fraud using cutting-edge technology. Our goal is to equip our clients with the ultimate defense against chargebacks, thereby increasing their revenue and profit margins. Join us on this exciting journey to transform the battle against fraud.

Your Arena:

Manage Chargeflow's post-sale engagement from onboarding and integration through value demonstration to successful retention and expansion.
Create trusted-advisor-level relationships with relevant stakeholders (IC to C-level) to ensure constant delivery and advertisement of core and incremental value, KPI-oriented activities, and positive ROI.
Support Chargeflow's clients by conducting training sessions, webinars, and meetings to promote the product and platform across all levels to empower our client's growth efforts and chargeback impact on the business.
Understand client needs and assist with development prioritization, feature alignment, and overall product evolution according to Chargflow's strategic roadmap and market trends.
Cultivate a customer-centric mentality while collaborating closely with the product and sales teams to provide the VOC and communicate customer feedback to strengthen Chargeflow's operational components around insights, growth, retention, and expansions.

Requirements

What It Takes:

3+ years of customer success experience at a data-driven B2B SaaS company dealing with multi-level stakeholders - Must
Proven ability to extract actionable insights from large data sets, create impactful visualizations, and tell compelling stories through data - Must
Tech-oriented (CRMs and platforms), resourceful and out-of-the-box thinker who can work through problems and execute at a fast-growing company - Must
Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.
Experience within the financial domain - Strong Advantage
Native level English - Must!

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach. Propelled by a recent $14 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.
Job ID EC.051