Tier 2 Technical support

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv.

We’re looking for an experienced Tier 2 Support with a creative mind and extraordinary investigation skills to join our team.

The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.

Responsibilities
Investigate & Resolve technical issues escalated from Tier 1 agents.
Investigate and identify patterns that are causing issues in the system by analyzing data sets, reading system logs, using dashboards, and debugging tools.
Be the point of escalation between Customer Support and R&D.
Work closely with the production team and technical support (Tier 3) to solve technical issues.
Provide comprehensive information regarding technical issues with our products.
Requirements
At least 1 year experience as a Tier 2 Support (or similar technical role).
Strong SQL knowledge with experience in querying large, complex data sets.
Excellent problem-solving and root cause analysis skills.
Multi-tasker, self-learner, proactive and a team player.
Ability to comply with tight deadlines and self-prioritize.
Advanced knowledge in Excel.
English - excellent written and verbal communication skills.
Experience with system log analysis and REST APIs - Advantage.

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