Senior Customer Success Representative

Join the industry leader to design the next generation of breakthroughs

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We are looking for a talented, results-oriented, and highly motivated Senior Customer Success Representative to join our cybersecurity Customer Success team.

A Senior Customer Success Representative has a variety of responsibilities focused on ensuring customer satisfaction, optimizing product usage, and reducing churn.

As a Senior Customer Success Representative, you will serve as the primary point of contact to Honeywell’s cyber customers, and you will work closely with HON Cyber Support, R&D, Product and Sales teams to promote customers’ needs.

Key Responsibilities

Deployment and Onboarding:

o Act as the primary point of contact for customer inquiries and issues.

o Work closely with the support team to successfully complete all products deployment.

Customer Management:

o Build and maintain strong relationships with key stakeholders and decision-makers by having regularly check in calls/meetings to understand their needs and satisfaction levels.

o Work closely with the support team to resolve customer issues promptly and escalate complex technical issues to the appropriate internal teams.

o Advocate for customer needs within the company to influence product development and improvements.

o Track and report on key customer success metrics, such as customer health scores, renewal rates, and customer satisfaction.

Product Adoption:

o Maintain deep knowledge of the product’s features, capabilities, and updates.

o Monitor customer usage patterns and proactively address underutilization.

o Provide recommendations and best practices to help customers maximize the value of the product.

Renewals and Upselling:

o Manage the renewal process, ensuring timely renewals and addressing any potential roadblocks/churn risk by implementing retention strategies.

o Collaborate with the sales team to support expansion opportunities and identifying opportunities for upselling and cross-selling additional products or services.

o Develop and execute customized success plans tailored to each customer’s goals and needs.

Qualification and Experience

o At least 3-5 years of experience as a Customer Success Manager / Account Manager.

o Demonstrated experience in guiding customers through the entire lifecycle: onboarding, deployment, customer management, and renewal.

o Practical experience in cybersecurity, especially related to network security and OT security, including ICS/SCADA systems, and the unique security challenges they face.

o Basic knowledge in networking concepts, protocols, and technologies.

o Experience in technical support, product implementation, or technical consulting role – an advantage

o Excellent verbal and written communication skills to effectively interact with technical and non-technical stakeholders.

o Strong analytical and problem-solving abilities to address customer issues and optimize their experience.

o Ability to build and maintain strong, long-lasting customer relationships.

o Strong organizational and project management skills to handle multiple accounts and projects simultaneously.

We offer

Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.

· Group medical insurance plan Life

· Paid annual leave and time off work

· A culture that fosters inclusion, diversity and innovation

· Market specific training and on-going personal development

If this is your dream role, then we'd love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Information
JOB ID: req451277
Category: Sales
Location: Park Ofer 2, Em HaMoshavot Road, Kiryat Arieh,Petah Tikva,Israel
Exempt