IT Support Specialist (Temporary Position)

Description:

Prisma-Photonics is a rapidly growing startup company, developing the next-generation smart-infrastructure solution based on novel fiber-sensing technology (smart roads, smart cities, perimeters, and grid monitoring, etc.). The company offers an award-winning disruptive solution; a “sensor free” approach to smart infrastructure. The company is VC backed and in the revenues stage.

Combining pioneering technology in optical fiber sensing with state-of-the-art machine learning, we help prevent environmental disasters, protect human lives, and keep critical energy and transportation backbones running smoothly.

We are seeking a motivated and service-oriented IT Help Desk professional to join our team on a temporary 4-month contract. The successful candidate will provide day-to-day IT support to employees, ensure the smooth operation of end-user systems, and contribute to maintaining a productive and efficient work environment.

This role offers an excellent opportunity to gain hands-on experience in a dynamic, fast-paced startup environment while supporting a global workforce.

What You’ll Do:
Provide first-line technical support to company employees.
Troubleshoot and resolve hardware, software, and connectivity issues.
Install, configure, and maintain laptops, desktops and peripherals
Manage user accounts, permissions, and access rights across organizational systems.
Support and administer Microsoft 365, Google Workspace and Active Directory
Maintain and track IT equipment inventory and asset records.
Escalate complex issues when required and follow through to resolution.
Assist with onboarding and offboarding processes from an IT perspective.
What You Bring:
Relevant education such as IT certification, technical diploma, or equivalent training.
Previous experience in IT-related roles – an advantage.
Hands-on experience supporting Windows, macOS, and Linux environments.
Familiarity with Microsoft 365, Google Workspace, Active Directory, and Azure AD.
Strong communication and customer service skills.
Ability to learn new technologies quickly and adapt to changing priorities.
Strong problem-solving and troubleshooting abilities.
Ability to work independently and take ownership of tasks.
High level of organization and attention to detail.
Availability to provide emergency support outside standard working hours when necessary.
Ability to support global users across different time zones.
Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk) – an advantage.