Commerce Platform Account Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Role Background

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer's own language.

We've raised more than €707M in financing from renowned U.S. and European-based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe's second fastest-growing company. We're still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with passion, but we haven't forgotten how to have fun along the way!

What you'll be doing

We are looking for a Commerce Platform Account Manager to support and optimize the day-to-day operations of our Wolt Drive partners. In this role, you will work closely with Account Managers, global teams, and external partners to ensure smooth operations, drive adoption, and identify growth opportunities across our merchant base.

Day-to-day in this role you'll:

Support Account Managers with partner operations, issue resolution, and cross-team coordination
Work with key partners to drive performance, satisfaction, and growth
Identify opportunities to increase product adoption and merchant activity
Support lifecycle management, including reactivation of low-usage merchants
Act as a central point of escalation for operational and product-related issues
Coordinate integrations with partners and manage operational processes (pricing, billing, configurations)
Maintain CRM systems and track performance through dashboards and data analysis
Support training initiatives and collaborate with global teams on improvements and alignment
Our humble expectations
Experience in Account Management, Customer Success, or a similar client-facing role
Strong experience working with cross-functional and global teams
Background in "soft sales" approaches such as customer success, retention, or growth-oriented account management
Highly organized with the ability to manage multiple processes and priorities simultaneously
Strong problem-solving skills and a proactive, ownership-driven mindset
Comfortable working with data; experience with Excel or similar tools - advantage
Fluent in English
What we offer

At Wolt, you'll be part of a fast-growing, international company where you can make a real impact. Joining the Wolt Drive team means working at the forefront of a rapidly expanding product with strong growth potential.

A dynamic and collaborative work environment with high ownership
The opportunity to work closely with global teams and influence cross-functional processes
Exposure to strategic partners and large-scale business operations
A chance to grow your skills in account management, operations, and product collaboration
A culture that values learning, ownership, and innovation
Next steps

If this sounds like something for you, we'd love to hear from you!

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.