Help Desk

Description

Join the AudioCodes customer support team! Scope of work includes customer and end-user support, network troubleshooting, ongoing resolution of IT issues while demonstrating emotional intelligence to deliver a delightful customer experience.

Requirements

High school graduate
High level of English
At least three years’ experience delivering hands-on technical support in a helpdesk environment
Service oriented able to address customer pains while suggesting alternative solutions when appropriate (come in with a “rosh gadol” attitude)
Global employment experience big advantage
Certified PC technician
Microsoft certification a plus
In-depth knowledge of workstation hardware, laptops, and peripherals
Able to identify, repair, replace and reinstall new components
Familiar with standard anti-virus solutions
Able to identify and address both software and hardware issues