Help Desk

DescriptionJoin the AudioCodes customer support team! Scope of work includes customer and end-user support, network troubleshooting, ongoing resolution of IT issues while demonstrating emotional intelligence to deliver a delightful customer experience.RequirementsHigh school graduateHigh level of EnglishAt least three years’ experience delivering hands-on technical support in a helpdesk environmentService oriented able to address customer pains while suggesting alternative solutions when appropriate (come in with a “rosh gadol” attitude)Global employment experience big advantageCertified PC technicianMicrosoft certification a plusIn-depth knowledge of workstation hardware, laptops, and peripheralsAble to identify, repair, replace and reinstall new componentsFamiliar with standard anti-virus solutionsAble to identify and address both software and hardware issues