Help Desk

We are NeoGames (Nasdaq: NGMS), a global leader of iLottery solutions and services to national and state-regulated lotteries.

We are part of the NeoGames Group, an iGaming powerhouse with 1100 employees spread across 8 countries.

At NeoGames, we pride ourselves on our “People first” culture. Not only has it been a core value in our organization for as long as we can remember but it

also runs in our DNA and is felt in every aspect of our operations.

We are looking for a Help Desk (tier 1) position to join our Neogames group corporate IT team.

As a Help Desk team member, you will be a part of the corporate IT Department which engages in all aspects of hardware, software, and infrastructure.

The main Technologies that you will work with are Microsoft-based workstations\laptops and servers.

Requirements:

1-2 years experience as a Help Desk.

Experience with Windows Active Directory and Azure environments.

Experience with Microsoft Office 365 software and administration.

Excellent problem-solving skills and with excellent customer service attitude.

Fast & self-learner, team player, organized and responsible, dynamic, and motivated.

Basic Linux knowledge.

Basic networking knowledge.

An understanding of information security, VPN Clients, and web filtering systems.

Proficiency in English and excellent communication skills.

Ability to work on Call 24/7.

Responsibilities:

Provide help desk support for all NeoGames group employees (1000+).

Support and troubleshoot hardware and software issues.

Assist with onboarding\offboarding and setup for new employees.

Support the company with different systems and applications