Customer Success Manager (Enterprise)

Customer Success Manager (Enterprise)

About Us

We solve the operational and data headaches that plague large organizations. We’ve grown our ARR consistently for four years by building a product users actually need. We bridge the gap between enterprise-grade tech and a human-centric culture. Join us to make a measurable impact on a platform that's already winning.

Role Overview

We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next.

Key Responsibilities

Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans.
Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.
Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs.
Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations.
Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience.
Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting).
Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams.

Qualifications

Experience: 3+ years in Enterprise Customer Success, Account Management, or B2B SaaS. Communication: Elite presentation skills with the ability to influence C-suite stakeholders. Technical Aptitude: Basic understanding of APIs/scripting and advanced Excel proficiency (complex functions/queries).

Tooling: Experience with HubSpot, Salesforce, or Gainsight ; demonstrated capabilities using AI tools to streamline workflows.

Logistics: Ability to support U.S. time zones and willingness to travel for on-site workshops and customer meetings.

Languages: High level proficiency in Hebrew and in English. Additional languages are a benefit.

Work Structure

Work Week: Sunday thru Thursday
Toolkit: Modern stack centered on HubSpot and best-in-class analytics.
Culture: High transparency and a focus on relentless improvement.