Customer Success Manager

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region.what you’ll do:Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internallyOwn shared responsibility for customer churnReview customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)Own responsibility for invoice payments, renewals, contractual changesCollaborate with our sales team to achieve quotas while keeping our clients highly engagedIdentify up-sell opportunities and communicate them to the relevant business line ownerFacilitate and support up-sell processesEstablish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customersCommunicate the progress of monthly/quarterly initiatives to internal and external stakeholdersMaintain all information on customer activity within the CRM platformRequirements:You'll do it using:CSM / Client-facing Experience with Enterprise customers.Experience in a Global SaaS software organizationKnowledge and experience working in the Insurance industry, specifically Pricing – A MustAbility to work in a multicultural environmentDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelStrong interpersonal skills, people personProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailsWillingness to travel extensivelyMotivation, flexibility, proactiveness, and ability to work independently and as a part of a team.Fluency in Spanish - an advantageYou'll love it because:This is an incredibly impactful role in the organizationYou will have the opportunity to work in a successful, fast-moving, mission-driven companyYou will have autonomy and growth opportunitiesYou will collaborate with other creative and enthusiastic team membersEarnix has competitive benefits with an all-for-one mentalityPosition Intro:Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.