Customer Success Manager

Intango ILAbout The PositionMANIFESTO operates as a startup within Intango, an AdTech bootstrap company, offering a variety of solutions to serve leading brands worldwide.We’re looking for a passionate Customer Success Manager to join our vibrant Customer Success team!At MANIFESTO, our dedication lies in providing intelligent, technology-driven media-buying solutions that harness the power of machine learning and data analytics to redefine media-buying efficiency for brands & agencies. We develop an industry-leading and advanced online advertising platform that enables us to handle billions of service requests, auctions, and big-data events on a daily basis.Joining us means experiencing the impact, close collaboration, and fun of a startup culture with the stability of an established company.Your Impact and MissionBuild lasting relationships and strengthen client partnerships, while ensuring ongoing success and satisfaction.Lead the onboarding process for new clients, optimizing their experience from day one.Leveraging insights to stay ahead of industry trends.Analyze data to identify opportunities, optimize campaigns, and deliver actionable insights.Troubleshoot and resolve operational and technical issues to maintain seamless operations.Your Experience and Skills3+ years of work experience in a client facing position - MUSTFluent English (oral & written) – MUSTWork experience with the US market and availability for calls on US time zone when needed.Experience in online advertising industry – AdvantageFamiliarity with CRM Systems (HubSpot, PBI, ClickUp) – AdvantageThe person we're looking forPeople person – with strong communication and negotiation skillsObservant with a passion for understanding and meeting clients' evolving needs.Strong technical and analytical skills to uncover insights and drive strategic decisionsProven ability to exceed goals with a proactive, results-driven mindset.Thrives in an autonomous role, motivated by achieving and surpassing objectives.Quick to learn, organized, and efficient in managing priorities.Important to know: We work in a hybrid model - 3 fixed days from the office, and 2 days you can choose to WFH or from the office.