IT Admin - Help Desk

Company DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Job DescriptionYour CareerThe IT Desktop Support team assists co-workers, both local and remote, providing technical troubleshooting and resolution to all computer issues, software or hardware. As a member of the team, you’ll handle issues when employees are in high-pressure scenarios and time is critical. It is important you’re able to keep composure during these times, resolving technical concerns for your colleagues.At the same time, you’ll also be collecting information from our users to improve our processes – no system is perfect, and we seek individuals driven with a passion for improvement projects to create a better environment. You will meet to discuss needs for network changes and the feasibility of enhancements recommended by end-users. Your voice and feedback are important, you’ll monitor technology trends and share your own recommendations for new tools or improvements into the company's existing platforms to support our entire workforce in productivity.QualificationsYour ExperienceA strong service-oriented mentality required, up to 2 years of previous experience in tech support positionsSelf Learning SkillsAbility to quickly learn and cross-train other IT team membersRecent hands-on technical experience with Windows 10\11, Microsoft Office Suite, Google Suite Products, MacOS, Microsoft Active Directory, System imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devicesBasic understanding of networkingRecent experience with remote access and remote-control tools to support remote employees (preferably MS Remote desktop, Zoom ServiceNow, JAMF, AirWatch, and Zoom Video Conferencing)Additional InformationOur CommitmentWe’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.